All of our technicians are cross trained to support a variety of desktop, server, network and printing solutions. Not only are our technicians knowledgeable, they are also polite, understanding, and work diligently to solve your problems quickly.
Being available to answer your call is our biggest priority. All service calls are answered by our dispatching/help center and all calls are logged by our team to ensure greater efficiency.
Once the call is logged, a dispatching technician is assigned. The technician runs through a few basic questions to identify and resolve the problem. All of our service related work is tracked and stored in a database for future reference. Our ability to keep an accurate, up-to-date record in our system leads to a smooth diagnosis every time you need assistance.